Last Updated: January 2025

At XPmotors, the privacy and security of our customers and visitors are our top priorities. This Privacy Policy explains how we collect, use, protect, and share users’ personal information. By using our website and services, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect personal information when you visit our website, make a purchase, or use our services. This information may include:

•Identification data: Name, surname, address, email, phone number.

•Payment data: Credit/debit card details, bank account information (we do not store payment data on our servers as we work with secure payment processors).

•Browsing data: IP address, browser type, operating system, visited pages, time spent, and activity on the site.

•Purchase data: Viewed vehicles, requested quotes, purchase history, and customization preferences.

2. HOW WE USE YOUR INFORMATION

The collected information is used to:

•Process and manage vehicle orders and services.

•Provide customer support and respond to inquiries.

•Personalize user experience and offer relevant content.

•Send updates, promotions, and news about our products (only if authorized by the user).

•Enhance security and prevent fraud.

•Comply with legal and regulatory requirements.

3. DATA PROTECTION

XPmotors adopts appropriate security measures to protect personal information from unauthorized access, misuse, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.

4. INFORMATION SHARING

XPmotors does not sell or rent customer personal information. However, we may share data with third parties in the following cases:

•Service providers: Companies that help us process payments, ship vehicles, or provide technical support.

•Legal obligations: If required by law or necessary to respond to legal processes, protect our rights, prevent fraud, or ensure user security.

•Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be part of the transaction.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to enhance the user experience on our site. You can configure your browser to reject cookies, although this may affect the proper functioning of the website.

6. USER RIGHTS

As a user, you have the right to:

•Access the personal data we hold about you.

•Request corrections to inaccurate or incomplete information.

•Request the deletion of your data when it is no longer needed for the stated purposes.

•Restrict the use of your information in certain cases.

•Withdraw consent for marketing communications.

To exercise these rights, you can contact us at privacy@xpmotors.com.mx.

7. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer period is required by legal or regulatory obligations.

8. LINKS TO EXTERNAL SITES

Our website may contain links to third-party websites. XPmotors is not responsible for the privacy practices of these sites, so we recommend reviewing their policies before providing any personal data.

9. CHANGES TO THIS POLICY

XPmotors reserves the right to update this Privacy Policy at any time. Changes will be notified on our website with the corresponding update date.

10. CONTACT

If you have any questions or concerns about our Privacy Policy, you can contact us at:

📍 Address: Acueducto Río Hondo 219, Lomas – Virreyes, Lomas de Chapultepec IV Secc, Miguel Hidalgo, 11000 Mexico City, CDMX

📞 Phone: +52 55 3939 0377

📧 Email: privacy@xpmotors.com.mx